At Everytel, we collect information about visitors to improve your user experience. The information may, for example, be used to improve the website, respond to your messages, and for marketing purposes.

In this privacy policy, you can read about which personal data we collect, how we collect the data, the lawful basis for processing it, and how we manage and protect your information.

Data controller

The party responsible for storing and managing personal data on Everytel is Comparico AB, with company registration number 556851-2312. This company operates the website and is responsible for ensuring compliance with current laws and regulations regarding personal data, including the UK GDPR and the Data Protection Act 2018.

What is considered personal data?

According to UK GDPR, personal data is any information that can identify a person, either directly or indirectly. Examples include name, address, email address, IP address, gender or location information.

What personal data do we collect?

Information you provide to us yourself

In the following situations, you will need to provide your personal details yourself.

When you use our contact form

To send us a message via our contact form, you need to provide your email address and your name. We need this information in order to respond to your message.

When you use our feedback feature

The purpose of this feature is solely to collect anonymous feedback to help us improve our website.

You are not required to provide any personal information, and we explicitly instruct users not to submit personal data in the feedback form, as clearly stated in the feature’s disclaimer.

If you choose to include personal data in your message (such as your name, email, or phone number) against our instructions, this data will be stored temporarily in our system.

Our handling of such accidentally submitted data is strictly limited:

  • We will not use this personal data for any purpose.
  • We will not use it to contact you.
  • The data will be permanently deleted as soon as our team has reviewed and processed the general feedback provided.

When you create an account to leave reviews

If you want to leave a review about a provider, you need to create an account with us. We require this step to help ensure that all reviews are genuine and to prevent spam or inauthentic submissions.

The information we store in connection with this is first and last name, email address and password. We also save all the reviews you have written. You can view all this information in your profile when you are logged in.

Analytics and performance (only with your consent)

If you provide your consent via our cookie banner, we use cookies and analytics tools (such as Google Analytics) to collect data about visitor behaviour. We do this to understand how visitors use our website and to improve our services and user experience.

This data, which is treated as personal data, can include:

  • Location information: We see your approximate location (e.g., country or city) based on your IP address.
  • User behaviour: This helps us understand how you interact with our site, such as which pages you visit and how long you stay on them.
  • Technical information: This includes the type of device (mobile, computer, etc.), browser, and operating system you are using.

Managing your consent

We will only collect this data if you actively “Accept” analytics cookies in our cookie banner. You can view, change, or withdraw your consent at any time via our cookie policy, which also provides a full list of the cookies we use.

Lawful basis for processing personal data

In order for us to have the right to process your personal data, the processing must be based on what is known as a lawful basis. The lawful bases we use are:

  • Consent: This means that you have willingly agreed to us processing your data, for example when you fill in a contact form or accept cookies. You always have the right to withdraw your consent.
  • Agreement: When you create an account with us, for example to leave reviews, we process your information in order to fulfil our agreement with you – that is, to be able to create and manage your account.
  • Legitimate interest: We process certain data to understand how visitors use our website so that we can improve it. We only do this if we consider that our interest outweighs your interest in privacy, and you always have the right to object to this type of processing.
  • Legal obligation: In certain cases, we may be required to retain or disclose information in order to comply with applicable laws and regulations, for example if requested by an authority.

How long do we retain personal data?

  • Contact form/email: Personal data you provide in emails to us will be deleted from our Gmail account as soon as we have handled your case.
  • Feedback messages: Will be deleted after we have processed them, especially if they contain personal data.
  • User account: Information linked to your user account is stored for as long as you have an active account with us. If you wish to delete or amend any personal data linked to your account, or remove your account entirely, you can contact us.

Your rights under the UK GDPR

You have several rights under the UK GDPR designed to give you control over your personal data. To exercise these rights, you can contact us via our contact form or by email.

Here’s an overview of what these rights mean:

  • Right of access: You have the right to know whether we process personal data about you and, if so, to receive a copy of this data as well as information on how it is used.
  • Right to update: If any of the information we hold about you is incorrect or incomplete, you have the right to request that it is corrected or completed.
  • Right to erasure: You can request that we delete your personal data, for example if it is no longer needed for the purpose for which it was collected, or if you withdraw your consent.
  • Right to object: You have the right to object at any time to your data being processed based on our legitimate interest, for example in marketing or user statistics.
  • Right to restrict data usage: You can request that we restrict our processing of your data, which means we may only store it but not use it. This may be relevant, for example, if you are questioning the accuracy of the information or awaiting a decision on a complaint.
  • Right to portability: If we process your data based on consent or contract, you have the right to receive your personal data in a structured, commonly used and machine-readable format, as well as to have it transferred to another provider if technically possible.
  • Right to complain: If you believe that we are processing your personal data in violation of the UK GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. However, we would prefer that you contact us first, so we can help you resolve your issue. You can find our contact details here: https://everytel.com/uk/contact

Advertising on Everytel

Advertising on Everytel is primarily carried out through what is known as affiliate marketing. This means we receive compensation when our visitors click through to the companies featured on our website.

This is achieved partly through direct partnerships with the companies, and partly through various affiliate marketing programmes.